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terms & conditions

The Management reserves the right: 

Tickets cannot be cancelled and are non-refundable except in the case of a cancelled performance.

Use of photographic or sound recording is forbidden.

For the comfort of all our guests please ensure that any mobile phones or pagers are switched off.

Latecomers will not be admitted until a suitable break in the performance, which may be the interval. In the case of film screenings patrons will not be admitted 15 minutes after the advertised commencement of the screening.


At our discretion, ticket exchanges may be available for performances of the same production, subject to a fee. This offer excludes group bookings of 10 or more tickets.

  • to make alterations to the advertised cast and programme without prior notice
  • to refuse admission
  • to provide alternative seats to those purchased 


Gift Vouchers and Gift Memberships can be redeemed in person, by telephone or when booking online.

If the value of the Gift Voucher exceeds the cost of the transaction, the remaining balance will be credited to the customer account for use against future bookings. If the cost of the transaction exceeds the value of the Gift Voucher, the balance can be paid by cash or credit card. 

Gift Voucher and Gift Membership cannot be exchanged retrospectively against any existing bookings, memberships, for other goods or cash. Lost or stolen Gift Vouchers or Gift Memberships cannot be replaced.