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Booking Info


Between Monday 24 July and Saturday 2 September 2017, Box Office opening hours for counter and telephone sales are 10am - 5pm, Monday to Saturday.

Normal Box Office opening hours below resume from Monday 4 September 2017.


No telephone service on Sundays or public holidays.



Non-Performance Days 
Performance Days
10AM until 15 minutes after evening show commences, MONDAY - SATURDAY

On Sundays and public holidays the Box Office will open one hour before and until 15 minutes after the show commences.

When available; concessions apply to children, full-time students, persons of State Pension Age (find yours at and those who are unemployed.  If you have a disability you are entitled to receive 50% discount off full price seats. Should you need the service of a companion, their ticket is also half price. Proof of eligibility will be required. Patrons must state discounts and produce proof of eligibility at the time of booking, as discounts cannot be applied retrospectively.

Discounts and special offers may be limited or subject to availability and are at the discretion of the Box Office Manager. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers.

All children under the age of two are admitted to family shows (including pantomimes) for half the normal price. At all other events children (regardless of age) will be charged full price or the concession rate if available. Due to Fire Regulations a ticket must be purchased irrespective of the age of the child.

Where applicable, advertised ticket prices are inclusive of a venue levy, retained by the venue to sustain and develop the programme of arts and culture in Shropshire.

Group discounts are available at many performances.

  • 5% OFF for groups of 6 or more
  • 10% OFF for groups of 10 or more
  • 15% OFF for groups of 20 or more

Alternative group discounts may apply. Group discounts are applicable to full price tickets only, unless otherwise stated. Please contact Box Office (01743 281281) for further information.

How To Book

Book Online: Customers booking online are able to choose their seats.

If this will be the first time you have used the on-line booking system, we recommend you set up your account before proceeding to buy tickets or choose seats. Simply click on MY ACCOUNT from the homepage to get started.

In Person: The Box Office at Theatre Severn opens daily (Mon-Sat) at 10am and has a full booking service. On performance days the Box Office will remain open until 15 minutes after the advertised start of performance. On Sundays and public holidays the Box Office opens one hour before the first performance.  It is also possible to book tickets for Theatre Severn performances at The Old Market Hall in The Square, Shrewsbury from 10 am to 15 minutes after the last performance each day.

By Telephone: Call the Box Office on 01743 281281 during opening hours until 7pm or 30 minutes before the last performance, whichever is earlier, for instantly confirmed credit card bookings. Visa / Mastercard / Maestro / Delta accepted. Tickets will be sent out by 2nd class post for a charge of £1.50. Tickets purchased for events less than seven days away will be retained at the Theatre Severn Box Office for collection.

By Post: Box Office, Theatre Severn, Frankwell Quay, Shrewsbury SY3 8FT