Box Office Opening Times

By Telephone
11am - 7pm (Monday - Saturday)

On Sundays and public holidays, telephones will open one hour before and until 15 minutes after the show commences.

In Person
Non-Performance Days 
11am - 7pm, Monday - Saturday.
Performance Days
11am until 15 minutes after evening show commences, Monday - Saturday.

On Sundays and public holidays the Box Office will open one hour before and until 15 minutes after the show commences.

Concessions, Discounts and Offers
When available; concessions apply to children, full-time students, Senior Citizens (over 60) and those who are unemployed.  If you have a disability you are entitled to receive 50% discount off full price seats. Should you need the service of a companion, their ticket is also half price. Proof of eligibility will be required. Patrons must state discounts and produce proof of eligibility at the time of booking, as discounts cannot be applied retrospectively.

Discounts and special offers may be limited or subject to availability and are at the discretion of the Box Office Manager. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers.

All children under the age of two are admitted to family shows (including pantomimes) for half the normal price. At all other events children (regardless of age) will be charged full price or the concession rate if available. Due to Fire Regulations a ticket must be purchased irrespective of the age of the child.

Transaction Fee
From Thursday 1 March 2012, a transaction fee of £1.50 will be applied to bookings. Bookings made in person with cash are not subject to a transaction fee. The transaction fee is non-refundable.

Group Bookings
Group discounts are available at many performances; details available at the Box Office.  PLEASE NOTE PARTY BOOKINGS SHOULD BE MADE VIA THE BOX OFFICE

How To Book

Book Online: Customers booking online are able to choose their seats.

If this will be the first time you have used the on-line booking system, we recommend you set up your account before proceeding to buy tickets or choose seats. Simply click on MY ACCOUNT from the homepage to get started.

Single Seats
As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people; and so our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office for further assistance.

In Person: The Box Office at Theatre Severn opens daily (Mon-Sat) at 11am and has a full booking service.   On performance days the Box Office will remain open until 15 minutes after the advertised start of performance. On Sundays and public holidays the Box Office opens one hour before the first performance.  It is also possible to book tickets for Theatre Severn performances at The Old Market Hall in The Square, Shrewsbury  from 10 am to 15 minutes after the last performance each day.

By Telephone: Call the Box Office on 01743 281281 during opening hours until 7pm or 30 minutes before the last performance, whichever is earlier, for instantly confirmed credit card bookings. Visa / Mastercard /Maestro / Delta accepted. Tickets will be sent out by 2nd class post for a charge of 65p. Tickets purchased for events less than seven days away will be retained at the Theatre Severn Box Office for collection.

By Post: Box Office, Theatre Severn, Frankwell Quay, Shrewsbury SY3 8FT